Ronna CarasPresident, Caras Training Ronna CarasRonna Caras is a sought-after speaker and consultant who has helped thousands of contact center leaders and team members to embrace dramatic changes that improved customer experience and sales. She is a master...

Gary ConnorInstructional Designer for Instructor-Led Learning Trainer Certification Master Facilitator Gary Connor A graduate of the University of Delaware, Gary Connor has spent more than 30 years developing training to create competence and to help organizations...

Jay FoleyLearning Consultant, Master Trainer Jay FoleyJay Foley is a corporate training professional with 20+ years’ experience designing, developing, delivering and implementing learning programs that get results.  He brings industry expertise in healthcare,...

Thomas TothInstructional Designer for eLearning & Instructor-Led Learning Trainer Certification Master Facilitator Thomas Toth Thomas Toth is an award-winning Web Designer and Educator with stand-up facilitation skills that make him a favorite speaker around...