How do you know your supervisors need developmental coaching training?

They talk more about scores than skills. Their feedback does not cause the right changes. Their feedback does not cause long term changes. They do not seem to know how to help team members develop new habits.

Why does developmental coaching training often fail?

It’s too conceptual and does not include targeted practice drills. Learners are not required to prove they can coach to create behavioral change.

What does Caras Training do that’s different?

We teach your coaches to observe performance and find developmental opportunities. They practice listening and watching for specific behaviors they can influence and change. They learn to give interactive, highly effective feedback that adjusts an agent’s behavior and gains commitment to change immediately. Using a4-step developmental coaching model, your coaches create observable, measurable improvement.