President, Caras Training
Ronna Caras is a sought-after speaker and consultant who has helped thousands of contact center leaders and team members to embrace dramatic changes that improved customer experience and sales.
She is a master facilitator bringing subjects to life with memorable stories. She is a creative instructional designer whose activity-filled learning experiences inspire and educate learners in the classroom, in virtual meetings, in self-paced eLearning programs.
Caras began her career in a sales role with Pitney Bowes where she advanced from rookie to national accounts manager. Along the way, she developed her first original training program which taught a unique model for sales prospecting she called “non-intrusive”. It earned her, her sales team and her sales division a 300% increase in revenue within 90 days.
“Non-intrusive selling methodologies” have been part of Caras Training’s powerful training content for 30 years. Mapping the behavior of natural intuitive salespeople to the phone has brought corporate clients across the globe. And, molding it for the service queue has seen exponential increases in customer satisfaction and profits, concurrently for clients in more than 30 industries.
Of course, training programs require coaching and reinforcement to create results. Caras strategies for developmental coaching have helped thousands of supervisors to build successful teams across the globe.
Today, Ronna Caras leads a mighty team of learning + development professionals with contact center and retail expertise. Together they develop fresh content to solve long-standing problems for companies of all sizes.
Caras Training is known for fun, engaging, memorable and actionable learning experiences in customer service, sales, coaching and leadership. Observable measurable results make it easy for clients to invest in their people.