Why Caras Training?
Caras Custom Training Overview
Ronna Caras
Mindy Chozick
Gary Connor
Thomas Toth
Solutions
Highly Customized Training Programs
The 3 C’s of Customer Service:
Connect, Consult & Complete
Non-Intrusive, Well-Timed, Anti-Obnoxious
Selling By Customer Care Teams
Customer Retention: Sensible Saves
Business Writing for Email,
Live Chat & Documentation
Help Desk Diplomacy, Tact & Authority
Small Win Coaching
Managing People & Metrics
Learning Sustainment Programs
20 Minute Team Meetings
Custom eLearning
Contact Center Consulting
Strategic Partnerships
Free Tools
Contact Caras
Member Log-In
Why Caras Training?
Caras Custom Training Overview
Ronna Caras
Mindy Chozick
Gary Connor
Thomas Toth
Solutions
Highly Customized Training Programs
The 3 C’s of Customer Service:
Connect, Consult & Complete
Non-Intrusive, Well-Timed, Anti-Obnoxious
Selling By Customer Care Teams
Customer Retention: Sensible Saves
Business Writing for Email,
Live Chat & Documentation
Help Desk Diplomacy, Tact & Authority
Small Win Coaching
Managing People & Metrics
Learning Sustainment Programs
20 Minute Team Meetings
Custom eLearning
Contact Center Consulting
Strategic Partnerships
Free Tools
Contact Caras
Member Log-In
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Highly Customized Training Programs
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