Today’s customers demand kind, intelligent humans who can solve problems quickly and fairly. They care about how someone makes them feel, how someone understands and addresses their needs, and how someone follows through. Right now, your brand is being judged on this criteria.
Caras Training strips out the canned, foolish phrases and relics from ancient customer service beliefs. We help clients create a set of clearly defined standards for diplomatic and tactful professional interactions:
“Connect” with The People Who Mean Business to You In Your Real World Situations (face-to-face, phone, email, live chat, social media)
“Consult” to Understand, Follow Your Procedures to Resolve and Explain Next Steps
“Complete” to Ensure Accuracy, Meet Reporting Needs and Thank Sincerely
Then, we build training activities for the classroom or eLearning or a blend of both. Activities where staff practices using new behaviors in realistic customer situations make them competent and confident.
Often, “The 3 C’s” are a blend of our clients’ current best practices and The Caras Team’s recommendations for behaviors that will calm, enthuse or persuade customers.
Please contact us to discuss the current state of your customer experience program and see if we can help you reach new heights of quality.