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Learning Sustainment Programs
Skill development begins with a learning event, but it doesn’t end there. Knowledge grows and is sustained through repetition. Caras Training designs, develops and delivers activities that reinforce and re-teach. This protects your investment in people and in training.
Please feel free to take a look at some samples:
TEAM MEETINGS
eLEARNING
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Highly Customized Training Programs
- The 3 C’s of Customer Service: Connect, Consult & Complete
- The Service-Sale
- Customer Retention: Sensible Saves
- Business Writing for Email, Live Chat & Documentation
- Help Desk Diplomacy, Tact & Authority
- Small Win Coaching
- Managing People & Metrics
Learning Sustainment Programs
Contact Center Consulting
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