How do you know your staff is not taking ownership?
They transfer calls before understanding the issue. They explain why policies are not their fault. They end calls or emails without helping.
Why is taking ownership left out of many training programs?
Many folks believe ownership is an attitude and cannot be taught. Often, ownership has not been effectively defined.
What does Caras Training do that’s different?

We provide concrete definitions and examples for taking ownership that are drawn from your real-world customer interactions. We help clients create metrics to support taking ownership. Then, we design engaging skill drills and games that practice finding ownership opportunities, explaining what they can and will do, and then following through to achieve success