Highly Customized Training Programs

For transformative learning experiences in customer service, selling, 
coaching and leadership

Since 1990, Caras Training has been breaking all the rules of traditional customer service, sales and coaching for contact centers and retail businesses. We are fresh, but in a good way.

We custom-design lively training programs for your company with memorable characters, hot-button scenarios, and practical, tactical methodologies that help your staff do their jobs with competence and confidence.

CHANGING YOUR CULTURE OR JUST UPSKILLING A TEAM?

CHANGING YOUR CULTURE OR JUST UPSKILLING A TEAM?

Explore Our Highly Customized Training Content

Customer Care Training

By phone, email, chat, social media and face-to-face, your customer care professionals must act with diplomacy, tact, and authority.

Sales Training

Inbound, outbound, or in the service queue, we have mapped the behavior of the natural intuitive salesperson and made it easy to teach.

Coaching + Leadership Training

Great coaches work in the trenches to create behavioral change one small skill at a time. Great leaders focus on the big picture to pave the way for urgent or long-lasting improvement.

Why Caras Training?

Caras Training offers unique content and engaging learning experiences that help front line teams and their leaders to support your brand.
Every program we develop is built around your real-world scenarios. This means your learners at all levels practice handling interactions during training and then use their new skills as soon as they get back to work.
We are contact center experts who can help you set new standards, then choose the right training topics and delivery methods to get the results you need.

We are flexible, generous, and easy to work with. On point, on budget and on time. Your skill development programs come to life on point, on budget, and on time.

Caras Sales Training

Read Original Articles to Learn Best Practices

Training

Practical, tactical advice for learning experiences that stick.

Customer Service

Sales Training

Fresh ways to improve communication with customers in every channel.

Coaching

Develop individuals and teams into highly engaged top performers.

Selling

We have de-mystified the behaviors of natural, intuitive salespeople and brought it to phone, email, chat and retail interactions.

Looking for training results?

Looking for Training Results?