Since 1990, Caras Training has been breaking all the rules of traditional customer service, sales and coaching for contact centers and retail businesses. We are fresh, but in a good way.
We custom-design lively training programs for your company with memorable characters, hot-button scenarios, and practical, tactical methodologies that help your staff do their jobs with competence and confidence.
CHANGING YOUR CULTURE OR JUST UPSKILLING A TEAM?
MAKE GOOD USE OF YOUR TRAINING TIME AND BUDGET
Caras Training provides original content highly customized for your brand.
Looking for training results?
Why Choose Caras Training?
Can you really teach supervisors to coach on tone-of-voice and get results? Is it possible to gather personal customer information without offending or interrogating? Can selling be non-pushy and still increase revenue? Yes, to these questions and many more with our fresh, original content solutions. Watch our videos or read our course outlines to learn more about our original content.
2. We recommend a plan of action to achieve your goals. In writing, we provide ideas for new standards, a training curriculum, case studies, messaging, job aids, coaching and reinforcement of new skills, etc.
3. We design and deliver training including job aids, handouts, custom audio or video, as needed. This can include instructor-led and eLearning. We can include licensing and trainer training, if desired.
4. We design and deliver reinforcement and measurement programs and tools. This can include a year’s worth of team meeting activities, a new coach observation form, updated coach tools or training, a new CSAT Survey, etc.
How much time or expense could you save in new hire training with a well-blended program? We can help you figure it out.
We strictly preserve our clients’ privacy, but they are happy to talk with you personally, when asked. Please reach out to us for references that will blow you away.
Hello, my name is Ronna Caras and I appreciate your visit today. You must be looking for some fresh training to help your contact center or retail staff succeed. Please look around our site and help yourself to free tools. Contact me if you want to talk about achieving your goals by your deadline and within your budget.
REINVENT YOUR CURRICULUM
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