Highly Customized Training Programs
For transformative learning experiences in customer service, selling,
coaching and leadership
Since 1990, Caras Training has been breaking all the rules of traditional customer service, sales and coaching for contact centers and retail businesses. We are fresh, but in a good way.
We custom-design lively training programs for your company with memorable characters, hot-button scenarios, and practical, tactical methodologies that help your staff do their jobs with competence and confidence.
CHANGING YOUR CULTURE OR JUST UPSKILLING A TEAM?
CHANGING YOUR CULTURE OR JUST UPSKILLING A TEAM?
Explore Our Highly Customized Training Content
Customer Care Training
By phone, email, chat, social media and face-to-face, your customer care professionals must act with diplomacy, tact, and authority.
Sales Training
Inbound, outbound, or in the service queue, we have mapped the behavior of the natural intuitive salesperson and made it easy to teach.
Coaching + Leadership Training
Great coaches work in the trenches to create behavioral change one small skill at a time. Great leaders focus on the big picture to pave the way for urgent or long-lasting improvement.
Why Caras Training?
We are flexible, generous, and easy to work with. On point, on budget and on time. Your skill development programs come to life on point, on budget, and on time.
Read Original Articles to Learn Best Practices
Training
Practical, tactical advice for learning experiences that stick.
Customer Service
Fresh ways to improve communication with customers in every channel.
Coaching
Develop individuals and teams into highly engaged top performers.
Selling
We have de-mystified the behaviors of natural, intuitive salespeople and brought it to phone, email, chat and retail interactions.
Looking for training results?